Warranty/Quality Engineer
CTEK is a global market leader in vehicle charging solutions.
CTEK is the leading global brand in battery charging solutions, most specifically vehicle charging. CTEK offers products ranging from 12V & 24V battery chargers to charging solutions for electrical vehicles. Products are sold via a carefully selected network of global distributors and retailers, as original equipment, supplied to more than 50 of the world’s leading vehicle manufacturers and through charge point operators, property owners as well as other organizations and individuals providing EV charging infrastructure.
We are now hiring a Warranty / Quality Engineer to our headquarters in Vikmanshyttan. However, CTEK's objective is to relocate the HQ to Falun in due course.
We are looking for an experienced and dedicated Warranty / Quality Engineer to join us in our mission. As part of the Quality team, you will also serve as a team leader for the Warranty team. Reporting directly to the Head of Quality, you will play a key role in maintaining product reliability, streamlining warranty processes, and driving continuous improvement. Your expertise in warranty management and investigative skills will be essential in ensuring the high standards of quality we are committed to.
What you do
As a Warranty / Quality Engineer at CTEK, you will be responsible for improving the warranty process from claim initiation through to resolution. Collaborating with cross-functional teams—including Product Managers, Development, Supplier Quality, Test & Validation—you will investigate warranty claims, identify root causes, and support corrective actions. Leveraging your investigative skills and knowledge of quality tools, you will identify trends and areas for improvement to elevate our product quality and reliability.
Key Responsibilities:
- Lead and optimize the warranty process, ensuring claims are efficiently managed and resolved in a timely manner.
- Collaborate with diverse teams to investigate warranty claims, identify root causes, and contribute to corrective actions.
- Analyse data and statistics to spot trends, enabling product quality improvements.
- Participate in continuous improvement initiatives to enhance product quality, reliability, and warranty performance.
Who you are
- Hold a Bachelor’s degree in a relevant field or have equivalent practical experience.
- Experienced in quality engineering, warranty analysis, or product development.
- Proficient in quality improvement tools (e.g., FMEA, 8D, etc.).
Your skills
You have a deep understanding of warranty management and strong investigation skills, driven by a desire to contribute to product quality and reliability improvements. Your attention to detail, proactive approach, and problem-solving abilities makes you a perfect fit for this role. In addition, your effective communication skills in English are essential for successful collaboration across cross-functional teams.
What CTEK can offer you
- Technology and competence development within latest standards and technologies in the electrification area
- A learning environment where we cover all product development needed for our products internally. This means we do everything from mechanics, electronics, embedded SW, backend, frontend, and app.
- To participate in the green technology shift and its challenges and possibilities for CTEK
- Great colleagues and a supporting, helping and educational environment.
- Employee discount on our products
- Collective agreement (Teknikavtalet)
- Beneficial electric vehicle charging at the offices
Please submit your resume highlighting your relevant experience and why you are the ideal candidate for this position. Apply no later than October 20th. We look forward to hearing from you!
- Department
- Validation & Test
- Locations
- Falun, Vikmanshyttan
- Remote status
- Hybrid Remote
Workplace & culture
Passion, creativity, and responsibility exists in everything we do at CTEK.
We are driven to succeed by taking on both challenges and opportunities with passion and energy. We care about each other and come as a team, because we know that we can make the greatest impact when we work together.
Creativity, courage, and curiosity built this business, and we continue on that path by respectfully welcoming new ideas and opinions, especially if they challenge what we already think we know.
Through honesty and transparency, we create an organization that you can trust. We set high expectations of ourselves and take responsibility in making them happen.
About CTEK
Established in Dalarna Sweden, CTEK is the leading global brand in battery charging solutions, most specifically vehicle charging.
CTEK offers products ranging from 12V & 24V battery chargers to charging solutions for electrical vehicles.
See more at ctek.com
Warranty/Quality Engineer
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